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Reynolds (J.Reynold and Co.) 40/6a, Ballygunge Kolkata- 700019
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FREQUENTLY ASKED QUESTIONS
FAQs
Do you provide a warranty on musical instruments?
Yes, all brand-new instruments come with the manufacturer's warranty. Warranty duration depends on the brand and product category.
Do you provide instrument setup or tuning before delivery?
Yes, we perform basic quality checks and set up before dispatch to ensure your instrument is ready to play.
Do you have a physical store?
Yes, you can visit our store at: 54 D, Hazra Rd, Dover Terrace, Ballygunge, Kolkata, West Bengal 700019
What is your return and Refund policy?
We have a dedicated Page for Return & Refund Policy where you can find complete details about eligibility, conditions, and timelines for returns.
Do you sell authentic products?
Yes, we only deal in 100% original, seal-packed products sourced directly from authorized manufacturers and distributors.
What courier services do you use?
We use reliable logistics partners like DTDC and other reputed courier service providers to ensure safe and timely delivery.
Do you sell musical accessories?
Yes, we offer strings, picks, guitar straps, drumsticks, cables, tuners, stands, gig bags, and more.
What is the delivery timeline?
Our standard delivery time is 3 to 5 business days, depending on your location and courier availability.
Do you provide bulk purchase discounts for schools or studios?
Yes! We offer special pricing for schools, music academies, churches, studios, and bulk buyers. Contact our sales team for a customized quote.
Do you deliver all over India?
Yes, we deliver musical instruments across India with secure packaging to ensure your product reaches you safely.
Can I get expert advice before purchasing?
Definitely. Our team of music enthusiasts is available via call or WhatsApp +91 9830037576 to help you choose the right instrument.
Is the payment option safe?
Yes, we use Cashfree for secure, trusted, and smooth payment transactions. All payments are encrypted and protected.
Do you sell branded instruments?
Absolutely. We offer trusted brands like Yamaha, Fender, Casio, Roland, and other leading manufacturers to ensure premium quality and performance.
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